Cleveland, OH – May 9, 2025 — Millcraft has announced a series of strategic initiatives designed to enhance their service footprint and deliver even greater value to customers across the Midwest and South.
As part of its expansion, Millcraft will open a new facility in Lexington, Kentucky by the end of May, extending its reach to include another vibrant and growing market. The company has also expanded its Springfield, Illinois facility, now connecting this location to their “Nighthawk” delivery system. This will provide streamlined service to an expanded Midwest region of customers.
Nighthawk is the name for Millcraft’s delivery model that uses a hub-and-spoke system to pull inventory across 6 states, each night. This system gives customers access to more than $30 million in products from all 21 Millcraft locations – delivered quick and reliably.
To support this growth, Millcraft has added additional delivery trucks and expanded its sales team, making it easier and faster to service customers in these regions.
In addition, starting Monday, May 12th, customers can not only place orders until 5pm EST for next day shipping from local warehouses, but they can also place orders through 4 pm EST for Nighthawk deliveries. This will expand their next day or two-day shipping to a broader set of regions and allow access to the entire footprint of Millcraft inventory later in the day.
These moves strengthen Millcraft’s regional platform and reinforces their commitment to delivering outstanding, reliable, service to customers.
"Our expansion into Lexington, Springfield, and beyond marks an exciting new chapter for Millcraft," said Greg Lovensheimer, President of Millcraft. "Progress requires the courage to embrace change and the vision to see new opportunities. I could not be prouder of the team we have and the future we are creating together. These investments ensure that Millcraft remains strong, responsive, and customer-focused for decades to come."
Millcraft’s network optimization efforts build on significant recent investments, including the implementation of Microsoft D365, the introduction of advanced automation and AI-powered global order promising tools, and ongoing platform enhancements across its ecommerce and logistics operations. Together, these initiatives position Millcraft for long-term success with a service model that is smarter, stronger, and more customer centric.
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Founded in 1920 and headquartered in Cleveland, Ohio, Millcraft celebrates over 100 years in business as an independent, fourth-generation, family-owned merchant serving the professional paper, packaging, and graphic arts industries. Millcraft proudly serves a national customer base with a diversified product offering including printing and office papers and envelopes; industrial, retail, and luxury packaging; sign and banner equipment and materials; food and beverage industry supplies and services; facility supplies, office, mailing, and shipping supplies, and more. The Millcraft service platform includes 26 sales and retail distribution locations across 19 cities: Akron, Ann Arbor, Buffalo, Cincinnati, Cleveland, Columbus, Dayton, Detroit, Greenwich, Indianapolis, Lansing, Lexington, Louisville, Nashville, Southfield (MI), Springfield (IL), Sterling Heights (MI), and Toledo. Millcraft’s continued success stems from its unwavering commitment to the founding principles: to positively and meaningfully impact coworkers, customers, supply partners, families, communities, and friends.
Learn more at www.millcraft.com.
